Our Service Level Agreement (SLA) for KYC Connect is an estimated wait time and not a binding SLA. It is based on an estimate taking into consideration the current processing time so may be subject to change.
Current estimated at:
- 24 hours to respond
- 48 hours on weekends
If you require a customised SLA or enhanced SLA then you need to be on our Enterprise Plan. Contact firstname.lastname@example.org for more details.