Taking a good picture of a passport is hard, we know…
In order for Onfido to verify it, you need to avoid these common issues:
- Passport is cropped
The 4 corners of the identification page should be shown in the picture (see picture below)
- Glares, shadows, reflections, holograms
The passport security features reflects the light around you and prevent Onfido to read it properly. Please make sure that the page with your info shows as minimum glare as possible. Poor light, shadows as well as direct light sources can also make the text barely readable.
Make sure you are not covering any text or your face picture with your fingers while holding your passport
- Document is expired
Expired document cannot be accepted.
- Document is not an internationally recognized document
Passports are the only document with an international standard. At the moment, we do not support verifications of national ID cards or driving licenses.
Please make sure you submit an international passport for verification.