Blockpass software and services are used for two different things - data verification and user onboarding. Meaning that the whole process is split into 2 different parts:
- Verification of user’s data, which is done by Blockpass
- Onboarding (approval of the application) to a service, such as an exchange, which is done by the Business/Merchant that uses Blockpass
Once data is verified by Blockpass, Merchant receives all your information and the results of any checks completed by Blockpass. It is up to the Merchant to make a final decision to accept or reject your application.
To help you understand what exactly is the status of your data verification and application in general, and also to help you understand if any action is required, we have compiled a list of different statuses that may appear in your Blockpass Mobile app or on https://identity.blockpass.org if you are using our WebID.
Web-based application or WebID
If you have registered through the web-based application, the first step is to open https://identity.blockpass.org and log in. After you have logged in, you will see:
- Full list of all the Services/Businesses you have applied to using Blockpass
- Status of each application
- If any action is required, you can tap on the service that requires the action, make necessary changes and resubmit the updated application
QUEUED
This status means that you have submitted your data successfully. Your data is in queue, waiting to be verified by Blockpass. This status could also mean that your application is waiting for the Business/Service to start reviewing your application.
UPDATE REQUIRED
This status means that some of your data was rejected (e.g. incorrect name, low quality passport image or due to any other relevant issue). You must make necessary amendments and resubmit updated information.
To do so, tap on the services that requires an update > click UPDATE -> check which attributes were rejected -> tap on rejected attribute and make necessary changes -> click RESUBMIT
IN REVIEW
This means that your profile is being reviewed by the service you applied to. Blockpass already completed review of your data (or it was not required by the merchant) and further action must be taken by the Business/Merchant. If you are stuck at this stage - please contact the Business/Merchant directly.
APPROVED
If you see this status, that means that the Merchant has approved your application.
Mobile application
Blockpass Mobile app runs separately from the WebID and in order to view your application status you will need to access your Mobile application.
When you open the application, you will see the status of your application(s) on the main screen.
QUEUED
This status means that you have submitted your data successfully. Your data is in queue, waiting to be verified by Blockpass. This status could also mean that your application is waiting for the Business/Service to start reviewing your application.
Easiest way to understand if your data is still being reviewed by Blockpass, or if it is now sitting with the Business/Service you applied to is to check the status of your Certificates (in other words the results of the checks done by Blockpass). You can check the status of your Certificates by clicking on the “Profile” picture in the top-right corner of the screen of the mobile application and then opening the “CERTIFICATES” tab. If you have all the certificates as required by the Service and they are all shown as “Valid”, then Blockpass has already reviewed your data and it is now pending review by the Business/Service you applied to.
UPDATE REQUIRED
This status means that some of your data was rejected (e.g. incorrect name, low quality passport image or due to any other relevant issue). You must make necessary amendments and resubmit updated information.
To do so, tap on the services that requires an update > click UPDATE -> check which attributes were rejected -> tap on rejected attribute and make necessary changes -> click RESUBMIT
IN REVIEW
This means that your profile is being reviewed by the service you applied to. Blockpass already completed review of your data (or it was not required by the merchant) and further action must be taken by the Business/Merchant. If you are stuck at this stage - please contact the Business/Merchant directly.
APPROVED
If you see this status, that means that the Merchant has approved your application.
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Additionally, you may also encounter a following notification [on both Mobile and Web]:
PROFILE CHANGED
This notification may appear together with any of the statuses described above and indicates that some changes have been made in your profile, that have not been shared with a particular Service yet. This usually happens when you change/update your data between applications to different Services. If you wish to provide the most up-to-date information to this Service, just tap on it, review the changes, and submit updated information.
Some changes may require you to go through the data verification process with Blockpass again (for example if you changed your passport picture).