Mobile App FAQs
Frequently asked questions about the Blockpass Mobile App for Android and iOS
- What are the KYC requirements for the Ampleforth sale on Tokinex?
- Known bugs - June 2019
- Why is my selfie rejected?
- Why is my passport picture rejected?
- Why is my proof of address rejected by merchant?
- How do I sign up?
- Where can I download Blockpass mobile application?
- How much does it cost?
- Do I need cryptocurrency to create my digital Identity with Blockpass?
- How is my identity stored on Blockpass?
- What is a ‘hash’ of my data?
- How is my data used?
- I have finished creating my Blockpass identity. Now, how can I use it?
- What is a certificate?
- Can you explain the result displayed in the certificates?
- The certificate that I have received is not in my favor, what should I do?
- What happens to my certificates if I change my passport or simply modify my address?
- I haven't received any certificates, what should I do?
- Who is verifying my data?
- What is a verifier?
- How does the identity backup work?
- What happens if I lose my phone?
- What happens if I uninstall the application?
- How do I recover my identity?
- I forgot my password, what should I do?
- I don't have a backup of my identity, what should I do?
- Can I setup my identity on multiple devices?
- What happens if an element of my verified ID changes e.g. my address or passport? Is my certificate still recognised with the services I have accessed? Will it change my overall hash?
- Could you please delete my personal data from your servers?