How to cancel my Blockpass subscription? – Help | Blockpass Support

If you are unsure which plan or billing version your account is currently using, please contact Blockpass by emailing sales@blockpass.org to quickly receive the correct instructions for your specific account.

Whether you are using our legacy billing system or the new V5 system (deployed January 2026), this guide will walk you through the correct steps to cancel your subscription.

⚠️ ACTION REQUIRED: Export Your Data First

Personal data within your services will be scheduled for deletion once a cancellation or termination is processed. To ensure you retain your information, it is crucial to export all necessary data promptly before proceeding.

Export KYC data: Data export from the KYC Connect Dashboard | Docs | Blockpass
Export KYB data: KYB Dashboard Overview – Help | Blockpass Support (Exporting Profiles Section)

Quick Tip: Which version am I on?

To identify your billing version, navigate to the PLAN tab of the KYC service you wish to cancel:

If you see your plan labeled as "Legacy", you are on the Old Billing Version.
If you see a specific plan name (e.g., Basic, Starter, Growth, or Corporate), you are on the New V5 System.

👤 For New Customers (Onboarded since Jan 2026)

If your account was created on the V5 Billing System, you can manage your cancellation directly through the self-service "Company Info" section.
Note for Corporate Plans: If you are on a Corporate tier, please note that a 12-month minimum commitment applies. Cancellation is only available via the dashboard once this commitment period has ended.

Export Your Data: Before initiating cancellation, ensure you have exported all KYC/KYB data and reports from your active services.
Access Settings: Log in to the Blockpass Console. Click the dropdown menu in the top right corner and select Company Info.
Navigate to Billing: Select the Billing tab.
Initiate Cancellation: Click the CANCEL PLAN button.
Confirm: Carefully read the impacts of cancellation presented on the screen. Once you understand the changes to your service access and data, confirm the cancellation.

👤 For Legacy Customers (Pre-2026)

The process for legacy accounts depends on whether you are on a Pay-As-You-Go or an Enterprise plan.

1. Legacy Pay-As-You-Go (PAYG) Plan

You can deactivate your service by toggling the "LIVE" status.

Log in: Access your Admin Console with your credentials.
Toggle the LIVE Button: Switch the LIVE button to the OFF position. This prevents new submissions and stops further billing.
Data Extraction: Extract all necessary data from your KYC service to ensure that all important information is retained.
Reactivation: You can turn the LIVE button back on at any time to resume the service.

2. Legacy Enterprise Plan

To terminate an Enterprise service, follow these formal steps:

Submit Request: The service’s Billing Owner must review and submit the Termination Request Form.
Timing: Submit the form at least 7 days before the end of the current calendar month. Requests received later will result in termination at the end of the following month.
Data Extraction: Before the termination date, ensure you have exported all KYC/KYB data and reports from your active services. This ensures you retain all important information before the service dashboard is downgraded to Free Plan.

Please note that termination requests from non-Billing Owners will not be accepted.

Important: If you have signed a Bespoke Order Form, you may be subject to a minimum subscription period. Any remaining balance for that period must be settled prior to cancellation.

Need Assistance?

If you need help navigating the cancellation process or have questions regarding your contract:

Email: sales@blockpass.org
Support: Blockpass Support Form

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