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Canceling your Blockpass subscription is a straightforward process. The steps vary slightly depending on whether you use the Pay-as-you-go or Enterprise plans. Here’s a detailed guide to help you through the process.

Canceling Pay-as-you-go Plan

Customers of the Pay-as-you-go plan can cancel the subscription by turning off the LIVE button in the Admin Console. Here are the steps:

  1. Log in to your Blockpass account: Access your Admin Console by logging in with your credentials.
  2. Turn off the LIVE button: Switch the LIVE button to the off position. This will prevent new submissions to your service and effectively cancel your subscription.
  3. Extract Necessary Data: Extract all necessary data from your service to ensure that all important information is retained.

Turn on the LIVE button when you want to re-use the service.

Once you turn off the LIVE button, your subscription will be deactivated immediately, and you will not be billed further.

Canceling Enterprise Plan

For customers using the Enterprise plan, follow the steps below to terminate your service:

  1. Submit the Request: Review and submit the Termination Request Form. Ensure you submit the form at least 7 days before the end of the current calendar month. If the request is received after this period, your Enterprise contract will be terminated at the end of the following month. Blockpass will schedule and inform you of the termination date upon receiving the submission of the form.
  2. Extract Necessary Data: Before the termination date, extract all necessary data from your service. This ensures you retain all important information before the service dashboard is disabled.

By following these steps, you can ensure a smooth cancellation process for your Blockpass subscription. Please contact our support team if you have any questions or need further assistance.

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