Welcome to Blockpass, where we offer two services to cater to your specific needs: the Pay-as-You-Go and Enterprise services. Whether you prefer a self-service option or require a comprehensive KYC solution with unlimited usage, Blockpass covers you. Please look at the details below to learn more about each service and find the perfect fit for your requirements.

Comparison between Plans

Feature		Pay-as-you-go Service	Enterprise Plan (monthly minimum)
Service Type		Self-service Tool	Comprehensive Solution
KYC Package Levels		Standard, Plus	Enterprise Starter, Enterprise Growth, Enterprise Corporate.
Add-ons Included	AML verification	Plus Plan
	Proof of Address Verification
	Unhosted Wallet KYC
	Crypto AML
	KYB
User Verification		Automated Approval Manual	Automated Approval & Remediation Manual
Managed Service			Enterprise Corporate plan
Configuration		Self-configuration	Plan migration and customize function by Blockpass. Self-configuration
Data Retention		Approved records - archived 4 weeks after submission Other statuses - deleted 4 weeks after submission	Extended storage based on your specific needs.
Free Trial			7 days free trial
Payment method		Bank card	Bank card Cryptocurrencies
Pricing		Standard: $2 per profile Plus: $2.5 per profile	(*) Minimum monthly: Enterprise Starter: $249 per month Enterprise Growth: $499 per month Enterprise Corporate $999 per month

(*) Enterprise Monthly Minimum

Add-ons for Enterprise Corporate

Verification support tier in Enterprise Service

Verification support is provided in different tiers based on customers' specific requirements.

Tier		Self-managed Service	Managed Service (Add-on)	Dedicated Operator (Add-on)
Verification Source and Service Management	Auto-approval by KYC Bot
	Automated remediation by Advanced KYC Bot	Option with applied fee
	Manual remediation by Blockpass operator
User Support	Technical Support and basic helpdesk resolution
	In-depth verification support
	Advanced AML investigation
	Dedicated support email
	Support availability	8 hours/ day within 5 business days	8 hours/ day within 5 business days	8 hours/ day within 5 business days
	Helpdesk initial response time	Up to 24 hours	Up to 6 hours	Immediately/ Up to 3 hours
Customer Support	Questions about service and its functionality.
	Service Development/ Customization
	In-depth support in checking user’s profile
	Daily/ Weekly report

Get Started with Blockpass

Start onboarding service with Blockpass by following this instruction:

Pay-as-you-go Plan - Getting Started with Blockpass: A Simple Guide for Customers

Enterprise Plan - Getting Started with Blockpass: A Simple Guide for Customers

Appendix

1. On-chain KYC(™)

2. Advanced KYC Bot: A Solution for Profile Verification

3. KYB

4. Unhosted Wallet KYC

Need Support?

Contact Blockpass to get support at:

• Support Form
• Telegram: @bp_telegram_helpdesk_bot
• Email: sales@blockpass.org

Are you ready to dive into the world of Blockpass? Follow the steps below to begin your journey seamlessly:

Step 1: Creating Your Business Account

To initiate the process, head over to console.blockpass.org. This will redirect you to the Blockpass single-sign-on system. 

Here's what you need to do:

1. Click on the link to register a new account and follow the instructions provided on the screen.
2. Accept the Business Terms.
3. Provide and verify your email address by using the verification code sent to your inbox.
4. Choose a username and set your password for your account.

Once completed, you'll be automatically logged in, and your browser might take you back to the Admin Console home page.

Step 2: Setting Up Your Business Service

Once you've signed up and logged into your Business account, it's time to create a Business service. Simply follow these steps:

1. Click on the "Services" option in the left navigation bar to create a new service.
2. Press the "Create Service" button, and a new service form will appear.
   
   
3. Add your Service Name.
4. Click on the "ClientID" section; the system will generate a clientID for your service. You can customize it if you wish.
5. You can add a logo later; this step is optional.
6. Once you've filled in the necessary information, click the "Create Service" button.

Step 3: Selecting a Plan for Your Service

Now your service is in Free Plan; the next step is to select a Plan.

1. Click on the "PLAN" tab to access the Plan selection area.
   
2. Within the "PLAN" tab, click the "UPGRADE YOUR PLAN" button.
   
   
   
3. Choose the "Enterprise Plan" by clicking on 'REQUEST ACCESS'
   
   
   
4. If you've already provided company details, click the "CONTACT SALES" button to register for the Enterprise Plan.
5. If you haven't added your company details or want to register a new company, enter the necessary information and then proceed to register.

Step 4: Adding Payment Details

Whether you're planning to pay with Crypto (for Enterprise clients) or using other payment methods, adding your bank card details is mandatory. This step ensures a smooth transition to the correct Plan.

Ensure your bank card details are accurate and up-to-date. Failure to do so could result in Blockpass terminating your Service access.

Click on "ADD PAYMENT METHOD" to input your Billing Information.

Step 5: Completing the Enterprise Order Form 

Complete this Enterprise Order Form to register a Plan for your service.

Blockpass Enterprise Plan tiers:

Add-ons for Enterprise Corporate

Learn more at Overview about the Blockpass Service Plans and Support article.

Step 6: Configuration

Upon submission of the Order Form, Blockpass will migrate your service to the chosen Plan.

Following our instructions, you can set up your service based on your KYC requirements.

Step 7: Enjoying Your Service

Upon completion of the process, access the Shareable link in the Console to initiate integration if necessary, or alternatively, share it directly with your users.

Enjoy the benefits of streamlined identity verification for your business!

The User Profile Dashboard provides a comprehensive view of user profiles, allowing operators to navigate and understand the information contained within each section easily. When operators click on a profile from the user's list view, they will be directed to the detailed view of that profile.

The detailed view is located in the left navigation panel and consists of three main parts: Summary, Certificates, and Blockpass Profile.

1. Summary Tab

The Summary tab provides the following information:

• General user information, including their KYC status and submission timeline.
• The comments section allows you to add notes to the profile. Please note that comments cannot be edited or deleted after they are added.
• Logs, which provide a detailed overview of the KYC process for the user's profile, including their (re)submissions and any actions taken by operators.
• Various actions can be performed on the user's profile, such as exporting, archiving, deleting, or blocking.

2. Certificates Tab

The certificates tab is available when using the paid Plan for your service. This tab lets operators view the results of KYC checks automatically conducted by the Blockpass system.

There are five types of certificates available (the number of certificates may vary based on the client's registered service plan):

• Identity Authentication
• Sanction List and PEP
• Face Match
• Proof of address (Enterprise services - Customers collect proof of address from users)
• Crypto address (Enterprise services - Customers enable the Unhosted Wallet KYC)

By clicking on the title of each certificate, operators can examine the detailed results:

The "Details" section presents the specific issues flagged by the system, assisting operators in conducting thorough checks and implementing appropriate remediation measures.

For a better understanding of the results displayed in the certificates, please refer to the following article.

Note: 

• The color of the bullet icon next to a certificate shows if there is an issue that should be investigated more. The section/ certificate result is CLEAR if the icon is blue. It could be orange or red, depending on the severity of the issue.
• Each certificate is cryptographically signed by the issuer and by Blockpass. These signatures should always show as matched; an unmatched certificate suggests a possible forgery.

3. Blockpass Profile

This section details the user's submitted data, allowing operators to investigate and take appropriate actions thoroughly. Operators can either approve the profile or initiate remediation if any discrepancies are found in relation to Blockpass or customer-defined KYC standards.

Operators can approve the profile or carry on the remediation if they determine any issue against the KYC Standards of Blockpass or Customer.

Actions during Profile Review

1. Starting a Profile Review

To begin processing a profile, operators can click "START REVIEW" at the bottom-left of the profile detail view. This action moves the profile from the "Waiting for Review" status to "In-Review," enabling operators to proceed with remediation.

2. Available Actions

After initiating the review, KYC operators can either accept all attributes of the profile or reject specific attributes with a customized message. It is crucial to review all attributes before accepting and approving the profile carefully.

Sending Reminders to Users

In cases where a profile is rejected, and users fail to address the issues or overlook notification emails, operators can click "SEND REMINDER" with a customized message. This action sends a reminder to users, notifying them of the current status of their profile or prompting them to take specific actions.

 Return to Dashboard Overview

After finishing the remediation on a profile, you can return to the main page of the Dashboard by clicking the Blockpass icon at the top-left corner.

Blockpass is constantly working on improving the quality of its services and products and is working towards increasing the range of accepted documents. If you would like to see some additional documents in this list - feel free to shout out to support@blockpass.org and we’ll register your request.

Passports

We shall accept and process any international passport that has all the standard features, such as, but not limited to:

• MRZ strip
• A photographic picture of passport's holder
• Etc

For plastic card passports please use National Identity Card section. 

List of supported countries

When utilizing Blockpass, your document undergoes two checks. Firstly, it is scanned to extract personal information such as your name, surname, date of birth, etc. Secondly, our AI verifies the authenticity of your document.

We strongly advise using a smartphone to capture the picture of your Identity Document. If you use our Web application on a laptop, click the "EMAIL ME A LINK" button. This will send a link to your email address, allowing you to easily continue on your smartphone by opening the link.

While capturing a picture that meets our requirements can sometimes be challenging, we provide the following tips to guide you through the process:

These guidelines ensure a smooth verification process and help maintain the integrity of our platform. If you encounter any difficulties, please don't hesitate to ask for assistance at https://help.blockpass.org/hc/en-us/requests/new