Effective Date: 1 December 2025
This policy defines the duration for which your data is stored, depending on your selected plan and activity level. It ensures proper data management and security practices.
The previous policy allowing extended storage based on specific needs has been replaced with a strict, uniform policy:
Any KYC user data under any Enterprise plan (excluding the On-chain KYC service) will be subject to partial deletion — a process referred to as “Archive” — two years from the profile submission date. This policy is strictly enforced for security purposes.
Customers who require longer data retention must back up the data before the expiry period. You can export or encrypt user data before the deletion date by following the instructions provided below:
-
Encrypt KYC data (highly recommended): Advanced Data Encryption
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Export KYC Data directly from the Dashboard or via API: Export KYC Data.
Data Retention Periods:
The following table outlines the length of time your user data is stored based on your chosen plan:
|
Plan
|
Retention Period | Deletion Type | Details |
| Free Plan | 1 week from submission date | Full Deletion | The entire record (underlying personal data, KYC status, Certificate results, Support ID, RefID, and Logs) is permanently deleted and cannot be restored |
| Pay As You Go (PAYG) | 4 weeks from submission date | Partial Deletion (Archive) | The underlying personal data is permanently deleted. The KYC status, Certificate results, Support ID, RefID (if applicable), and Logs remain visible on your dashboard. This underlying data cannot be restored. |
| Enterprise Plan (All KYC Connect Tiers) | 2 years from submission date | Partial Deletion (Archive) | The underlying personal data is permanently deleted. The KYC status, Certificate results, Support ID, RefID (if applicable), and Logs remain visible on your dashboard. This underlying data cannot be restored. |
| 4 weeks from submission date | Partial Deletion (Archive) |
The underlying personal data is permanently deleted. This underlying data cannot be restored. The KYC status and RefID will remain available for status queries via API. |
Example Scenarios for Data Retention
| Plan | Retention Period Example (User John, Initial Submission: 10 Sep 2025) | Deletion Type & What Remains |
| Free Plan | John submits his KYC on 10 Sep 2025. His full profile will be automatically deleted on 17 Sep 2025 (1 week later). |
Full Deletion. No data related to this profile remains in your dashboard. |
| Pay As You Go (PAYG) | John submits his KYC on 10 Sep 2025. His underlying personal data will be automatically deleted on 8 Oct 2025 (4 weeks later). | Partial Deletion (Archive). The KYC status, Certificate results, Support ID, RefID, and Logs remain visible on your dashboard. |
| Enterprise Plan (All KYC Connect Tiers) | John submits his KYC on 10 Sep 2025. His underlying personal data will be automatically deleted on 10 Sep 2027 (2 years after submission). | Partial Deletion (Archive). The KYC status, Certificate results, Support ID, RefID, and Logs remain visible on your dashboard. |
|
Enterprise On-chain |
John submits his KYC on 10 Sep 2025. His underlying personal data will be automatically deleted on 8 Oct 2025 (4 weeks later). | Partial Deletion (Archive). The KYC status and RefID remain available for status queries via API. |
Contact Us:
For any questions regarding your data retention period or storage needs, please don't hesitate to contact Blockpass support.
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