Data retention policies in KYC Connect Dashboard

This policy outlines the length of time your data is stored based on your chosen plan and activity level for data management and security purposes.

Data Retention Periods:

Free Plan:

Data will be stored for 1 week after submission.

Pay As You Go (Standard & Plus):

• Underlying data is archived 4 weeks after submission, but the KYC statuses remain visible on your dashboard. Archived records can be located by using the filter located in the upper-left corner of the screen:
  • • Click ADD FILTER then Archived profile 
      
      

• • • Select the option 'Profile is archived'
      
• You can use the Request Review feature to prompt users to resubmit their profile. The article New KYC Status - Review Requested explains this option. 
• Upgrade to Enterprise Plan for a longer retention period.

Enterprise Plan:

• Enterprise plans (Starter, Growth, Corporate) offer extended storage based on your specific needs.
• With the usage of more than 2,000 profiles, you need to switch to the Enterprise Growth Plan.
• Upgrade to Enterprise Corporate is required if your data usage exceeds 5,000 profiles.

Understanding Your Needs:

We encourage you to review your chosen plan and data storage requirements. Upgrading to an Enterprise plan may be beneficial if you require longer data retention.

Export data:

You can export data before the deletion date by following this instruction.

Contact Us:

For any questions regarding your data retention period or storage needs, please don't hesitate to contact Blockpass support.