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This policy outlines the length of time your data is stored based on your chosen plan and activity level for data management and security purposes.

Data Retention Periods:

Free Plan:

Data will be stored for 1 week after submission.

Pay As You Go (Standard & Plus):

  • Underlying data is archived 4 weeks after submission, but the KYC statuses remain visible on your dashboard. Archived records can be located by using the filter located in the upper-left corner of the screen:
      • Click ADD FILTER then Archived profile 

      • Select the option 'Profile is archived'
  • You can use the Request Review feature to prompt users to resubmit their profile. The article New KYC Status - Review Requested explains this option. 
  • Upgrade to Enterprise Plan for a longer retention period.

Enterprise Plan:

  • Enterprise plans (Starter, Growth, Corporate) offer extended storage based on your specific needs.
  • With the usage of more than 2,000 profiles, you need to switch to the Enterprise Growth Plan.
  • Upgrade to Enterprise Corporate is required if your data usage exceeds 5,000 profiles.

Understanding Your Needs:

We encourage you to review your chosen plan and data storage requirements. Upgrading to an Enterprise plan may be beneficial if you require longer data retention.

Export data:

You can export data before the deletion date by following this instruction.

Contact Us:

For any questions regarding your data retention period or storage needs, please don't hesitate to contact Blockpass support.

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