Why is my selfie rejected?

For this verification to work seamlessly, your face should be entirely visible in the photo.

When your selfie picture is rejected, this could be because one of the following:

• The quality of the picture is insufficient
• The selfie picture provided does not match the photo in the Identity Document
• Selfie pictures of monitor or screenshots are not accepted for Face Match verification
  

Here are some tips for taking a good photo:

• Your phone might use a mirror function by default. Make sure that the passport in the picture is not flipped.
• Make sure that the camera focuses on your face.
• Don’t stay too far away from your camera; make sure your face can be seen in full size and in detail.
• Make sure there is enough light in the room. Taking a picture in the dark will result in a bad quality image and your selfie will most likely be rejected.
• Avoid using/wearing accessories such as glasses, scarfs, unless the same accessories are seen in your passport picture.