Blockpass Service Plans & Support – Help | Blockpass Support

Blockpass offers a tiered service model designed to scale with your business requirements. Our plans are structured around a monthly minimum commitment.

Each plan includes a 7-day free trial to ensure the platform meets your operational needs. Select the tier that best aligns with your expected volume and required feature set:

Basic: Ideal for smaller projects requiring essential KYC/ AML tool.
Starter: Our recommended entry point, get started with essential KYC or KYB checks. Perfect for small businesses or those with lower verification needs.
Growth: Designed for scaling businesses with higher volume needs and further reduced per-KYC costs.
Corporate: Our most comprehensive tier for high-volume enterprises, providing the lowest unit rates. Our scalable KYC/KYB solutions simplify compliance and keep you audit-ready at all times.

Plan & Pricing

Enterprise Corporate Add-ons

Blockpass provides several specialized add-on services for Corporate tier customers to enhance their compliance operations:

Verification Support Tiers

Verification support is provided in different tiers based on customers' specific requirements.

Tier		Self-managed Service	Managed Service (Add-on)	Dedicated Operator (Add-on)
Verification Source and Service Management	Auto-approval by KYC Bot
	Advanced KYC Bot	Option with the applied fee
	Manual remediation by Blockpass
User Support	Tech and basic support
	In-depth support
	Advanced AML check
	Dedicated support email
	Support/ verification availability	Up to 10 hours/ mos Working hours: 10 AM - 7 PM GMT+7 from Mon to Fri	Up to 20 hours/ mos Working hours: 10 AM - 7 PM GMT+7 from Mon to Fri	Up to 60 hours/ mos Working hours: 10 AM - 7 PM GMT+7 from Mon to Fri
	Helpdesk initial response time	Up to 24 hours	Up to 6 hours	Immediately/ Up to 3 hours
Customer Support	Questions about service and its functionality.
	Service Development/ Customization
	In-depth support in checking user’s profile
	Daily/ Weekly report