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Blockpass Help Center

Proof of Address Requirements

Proof of Address – Document Guidelines

To successfully verify your address, please provide one of the accepted document types and ensure it meets the following requirements.

Accepted Document Types

Section titled “Accepted Document Types”
  • Utility bills (gas, electricity, water, internet, or landline)
  • Bank statements (current account or credit card)
  • Statements from regulated financial institutions
  • Bank reference letters
  • Government-issued documents (e.g., tax returns, identity cards)

Document Requirements

Section titled “Document Requirements”

  • Must be issued within the last 3 months

  • Must be valid and not expired (for identity documents)

  • Must clearly show:

    • The issuer’s name
    • Your full name
    • Your current residential address

  • Must reflect the address you are verifying

  • Must be issued in your name

Additional Guidelines

Section titled “Additional Guidelines”

  • Documents must be original and unaltered

  • You may redact sensitive financial information if needed

  • Clear and legible photos or screenshots are acceptable

  • The image must show your name, address, issue date, and issuer clearly

  • Slight blurring is acceptable as long as the information remains readable

  • Government-issued IDs (e.g., passport, driver’s license) may be used as proof of address only if different from the document used for identity verification

  • Handwritten documents and personal correspondence are not accepted

  • Documents in Cyrillic, Latin, Chinese, Vietnamese, or Japanese characters are accepted

    • Please also provide your address in English for verification
    • Non-English documents may take longer to process

  • Disable any VPN when submitting your document

  • If you’re submitting your proof of address from outside your home country, please notify us after submission at [email protected]

Supported File Formats

Section titled “Supported File Formats”
  • .jpg (JPEG) or .png (PNG) image files
  • Maximum file size: 15MB

Important Reminders

Section titled “Important Reminders”
  • Documents that do not meet these criteria will be rejected
  • Ensure your document is fully compliant before submitting
  • Some businesses may have additional document requirements beyond Blockpass’s standard policy

By following these guidelines, you’ll help ensure a smooth and successful verification process for your proof of address.