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Blockpass Help Center

Blockpass Service Plans & Support

Blockpass offers a tiered service model designed to scale with your business requirements. Our plans are structured around a monthly minimum commitment.

Each plan includes a 7-day free trial to ensure the platform meets your operational needs. Select the tier that best aligns with your expected volume and required feature set:

  • Basic: Ideal for smaller projects requiring essential KYC/ AML tool.
  • Starter: Our recommended entry point, get started with essential KYC or KYB checks. Perfect for small businesses or those with lower verification needs.
  • Growth: Designed for scaling businesses with higher volume needs and further reduced per-KYC costs.
  • Corporate: Our most comprehensive tier for high-volume enterprises, providing the lowest unit rates. Our scalable KYC/KYB solutions simplify compliance and keep you audit-ready at all times.

Plan & Pricing

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Enterprise Corporate Add-ons

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Blockpass provides several specialized add-on services for Corporate tier customers to enhance their compliance operations:

Verification Support Tiers

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Verification support is provided in different tiers based on customers’ specific requirements.
Tier Self-managed Service Managed Service (Add-on) Dedicated Operator (Add-on)
Verification Source and Service Management Auto-approval by KYC Bot
Advanced KYC Bot Option with the applied fee
Manual remediation by Blockpass
User Support Tech and basic support
In-depth support
Advanced AML check
Dedicated support email
Support/ verification availability Up to 10 hours/ mos Working hours: 10 AM - 7 PM GMT+7 from Mon to Fri Up to 20 hours/ mos Working hours: 10 AM - 7 PM GMT+7 from Mon to Fri Up to 60 hours/ mos Working hours: 10 AM - 7 PM GMT+7 from Mon to Fri
Helpdesk initial response time Up to 24 hours Up to 6 hours Immediately/ Up to 3 hours
Customer Support Questions about service and its functionality.
Service Development/ Customization
In-depth support in checking user’s profile
Daily/ Weekly report

Get Started with Blockpass

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To get started with Blockpass, follow our onboarding instructions: Get Started with Blockpass

Appendix

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  1. On-chain KYC(™)

  2. Advanced KYC Bot: A Solution for Profile Verification

  3. KYB

  4. Unhosted Wallet KYC

Need Support?

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Contact Blockpass to get support at: