browse

What is an Archived Profile?

An archived profile is a user account where all underlying data has been removed from your dashboard while preserving certain information such as KYC status, submission history (logs), and certificate results. This means that the user's personal details are no longer directly accessible.

When Does a Profile Get Archived?

There are several reasons why a profile might be archived:

  • Service Policy Compliance: Profiles with completed KYC statuses are automatically archived after a specific period, typically 2 months after submission for on-chain KYC services and 4 weeks after submission for Pay-as-you-go services.
  • Customer Action: Customers can manually archive a specific profile from the Summary tab within that profile in the service dashboard, or set up automatic archiving using the API.
  •  

Filtering Archived Profiles

To quickly locate archived profiles in your dashboard, use the filter located in the upper-left corner of the screen:

  • Click ADD FILTER and choose Archived profiles.
  • Select the option Profile is archived

Finding Archived Profiles by User Information

If you have the necessary data, you can search for archived profiles using the following methods:

  • Support ID: This is a unique identifier associated with each profile located in the Summary tab of the profile. When you export the data to save on your side, the Support ID is exported as well. If you have a support ID, you can find the relevant profile in your dashboard. To find a specific profile, use the following filter:
    • Click ADD FILTER and choose Support ID


    • Enter the Support ID
  • RefID (Merchant Reference): This is a local user ID assigned by your team or integrated by Blockpass as requested. You can search for profiles by clicking ADD FILTERand Merchant reference and enter the RefID information.


  • User's Email Address: While email addresses are typically deleted when profiles are archived, a new feature allows you to search for archived profiles using the email address if you have it. You can search for profiles using the Email quick filter.

Can Archived Data Be Restored?

No, archiving is a one-way process. Once data is archived, it cannot be restored. This measure is in place to protect user privacy. If you need the user's data again, you can request that they resubmit it.

Previous
Next
39161725440281

Comments

0 comments

Article is closed for comments.

Was this article helpful?

0 out of 0 found this helpful
Powered by Zendesk